Dedicated Thatch account handler
A bespoke policy
Covers all heating types, including wood burners
Thatched properties are intricately embedded in British history and culture, representing a style and trade that has remained unchanged for generations.
First established in 1989, our dedicated thatch scheme enabled clients to protect thatch roofed homes and buildings. Our comprehensive policy has been woven together to suit all types of thatched property whether listed, owner-occupied, a second or holiday home, or a let property; providing cover for buildings, contents and valuable insurance, legal expenses and home emergency assistance.
Home emergency and legal expenses are provided as standard cover under our County Thatch & Home policies. We also offer the below policy extensions:
- Alternative accommodation and rent following an insured loss
- Emergency access to buildings and gardens
- Cover for gifts during religious festivals and family celebrations
Professional service delivered with care
When building your policy, we get to know you and your home. Our team of specialists take you through every step of the process, to ensure you understand exactly what you are covered for and how to mitigate any potential risks.
Keeping it simple
Selecting the right policy can be complicated and confusing. Working closely with you, our experienced team will do the hard work to identify the right policy and shape it around your requirements.
Built around you
We value our customers and their specific requirements which is why our policies can be adjusted to ensure that they match your changing needs.
Efficiency from claim to completion
Our dedicated in-house claims team, with authority, will ensure that your claim is managed quickly and efficiently. Whatever your requirements, we have the connections with Master Thatchers, contractors and carpet cleaning/de-humidifying services to put things right.
We are impressed and thankful for Charlotte’s spectacular customer service. As thatched home owners, we have to be sure that our cover gives us everything we could ever need and Charlotte’s expertise has assured us that we are in good hands. We had lots of specific questions and Charlotte was able to answer them instantly with impressive knowledge and without referring to documents or other colleagues. She reassured us and explained why certain points were mentioned in our policy documents. She informed us of our renewal date with a quote and plenty of time to get things organised. Charlotte is delightful to deal with on the phone and is quick to reply to any emails. We couldn’t ask for more!
Nikki and Adrian Bruce, Oxfordshire
Frequently asked questions
What standard cover is available with this policy?
All policy holders will also benefit from our standard insurance cover against:
- Fire, explosion, lightning, earthquake or smoke damage
- Theft or attempted theft
- Riot, civil commotion or strikes
- Storm or flood damage
- Subsidence, heave or landslip
- Vandalism or malicious damage
- Collision involving aircraft, vehicles or animals
- Falling trees, branches or aerials
- Water or oil damage caused by a leak from fixed water or heating installations or fixed appliances.
What is a sum insured policy?
County provides insurance coverage based on the re-build cost of your property, not the number of bedrooms, giving a more accurate and reliable estimate.
How important is a valuation on a listed property?
It’s vital to get a valuation for a listed property. Often rebuild costs for these properties can incur additional charges for being mandated to use local materials, traditional craftsmanship, having to be ‘in-keeping’ with the local aesthetic and a whole host of other circumstances. We offer a number of providers to help you understand and obtain an accurate rebuild cost. Get in touch with us today to find out more.
Do I need a Red Care alarm on my property?
No, unless your contents are over a certain sum insured. Red Care is being phased out by August 2025 and therefore any alarm system warranted by us will be compliant with new data and communication methods.
Get in touch
To discuss your home insurance policy requirements call 01865 844980. Alternatively, select one of the below to receive a quote or request a call back.