Client Reviews

Excellent old fashioned customer service, simple to use - no internet screens and real knowledgeable people to talk to! Thanks Suzanne."

Client feedback, September 2024

Ever since we started using you again I have had a few issues with risks or even systems logging in. This is expected as nothing is perfect but how it is resolved is key. And WOW, dealing with Heidi Parker has been a wonderful experience for me. Whether its positive or negative in underwriting my clients, dealing with Heidi means I know exactly why something has happened, why it happened and all communications are clear and timely and leave me understanding rather than questioning an underwriting decision. Amazing lady to deal with."

Placing agent who uses County Insurance Services

My tractor was involved in an accident and unfortunately it was written off. As the claim progressed it turned out it was under valued. Luckily my insurer offered me to pay an additional premium to then get the difference in value as part of the claim. County and the team were absolutely “A1” About it and the whole process ran very smoothly from start to finish. The extra value I received really put my mind at rest as well. Thank you!""

T Wainwright, Farmer, Shropshire

Eddie, I wanted to give you personally a special thanks for all you have done for us over the years, your guidance, speed, and kindness in sending me extra copies of all documents, and my apologies for being such a nuisance! And of course, we send our best wishes for the future."

P Quirk, Oxford

Well what can I say , this was the best move we ever made ! Wish we had heard of them sooner!  We moved to County Insurance Services back in 2018 and haven’t looked back. Tish, our dedicate claims handler , and Ollie our rep look after us really well. We had a bad experience with our previous insurer; I’m confident this would have been different had we been with County. They look after you at any interaction and nothing is ever too much trouble. Great customer service with a competitive premium.  Lovely to talk to and always there for advise . Thanks again for everything Tish !"

Louise Cope

I’ve dealt with County for over 5 years now and both Ollie and Tish have looked after me well in that time. No problem is too big and you’re made to feel like a client, not just a policy number. They’re both very accessible and I’m confident I get the best possible service from them."

Brian Burkitt, Pig Farmer in Stamford, Lincolnshire