Important Information for Customers with Pre-Existing Medical Conditions

We want to ensure that you have access to travel insurance policies that cover more serious medical conditions. The following factors determine the relevance of this information to you:

  • You have not been offered a quotation or have been declined by an insurer due to a medical condition
  • Your policy has been cancelled, wholly or partly, due to a medical condition
  • You have been offered a policy with a medical condition exclusion that cannot be removed
  • You have been offered a policy with a medical condition premium of £100 or more
  • You have been offered a policy with an unknown medical condition premium
  • To assist you in finding suitable coverage, the British Insurance Brokers’ Association (BIBA) has launched a travel insurance directory on their website. You can access it HERE.

The directory features a panel of travel insurance providers specialising in covering serious medical conditions. If you prefer speaking to someone instead of using the website, BIBA’s ‘Find Insurance Service’ operates a contact centre (0370 950 1790) available Monday to Friday from 9:00 am to 5:00 pm.

Using the directory will make it easier for you to navigate the available market and increase your chances of finding a firm that:

  • Is willing to offer cover for your condition
  • Provides cover for your condition without specific exclusions
  • Offers cover for your condition at a more affordable price
  • When it comes to making an insurance claim, our claims team is dedicated to ensuring a smooth and efficient process from start to finish. We work diligently on your behalf to achieve the best possible outcome